The Authority has on your behalf investigated the matter you raised about Entraction Operations Ltd. (GoPlay.com).
Entraction has supplied sufficient documented information from their IT department to confirm there were no signs of their system behaving faulty during the tournaments 9837747, 9837791, 9837769, 9837780 and 99837706 you refer to in your complaint. Entraction received no complaints about this matter except your complaint and again your complaint is the only complaint registered with LGA, thus the issue may be from your end.
As Entraction were unable to detect any problems with their systems, your claim for compensation was rejected. According to their Terms and Conditions (General Rules):
16. GoplayClub is not responsible for any claims, losses or damages under any condition. All participating in our games are made at your own risk.
In view of the above information Entraction Operations Ltd. (GoPlay.com) has acted in accordance with their Terms and Conditions therefore the LGA complaint case is considered closed.
Sincerely,
Frances Blenheim
Ms Frances Blenheim
Manager Player Support
Мда, вот этот пункт вообще порадовал:
16. GoplayClub is not responsible for any claims, losses or damages under any condition. All participating in our games are made at your own risk
То есть вы играйте, набивайте рейк, но если будут какие-то проблемы, то ответственности мы не не несем
Другое дело, что до суда дело не дойдет, а контролирующая организация далеко не суд.
зы -сумма небольшая точно не помню надо глянуть-можешь сам прикинуть это были супертурбы по 5 euro(Тем более учитывая мой банкролл-мелочь).Но дело ли деньгах?Частично да!!!!!!
АХ ДА У МЕНЯ НА 24Н ЕСТЬ КОЕ- ЧТО НЕ ХОРОШЕЕ
Короче меня хотели за всю мою любовь к ним забанить -да и забанили в принципе
Но .......будет ооооочень интересно......в следующем блоге